A FEW USEFUL ANSWERS
Keep the music moving.
Start here for installation, preparation and migration questions.
Does it replace Serato?+
No. Crate Companion prepares and organizes the collection you use with Serato. Serato remains your performance software.
Will it change my existing cues?+
Existing cues and beatgrids are protected. Cue exports create prepared copies and avoid occupied cue slots. Always verify a new workflow on a small selection first.
Why is my external music missing?+
Connect the drive containing those files and allow folder access. A disconnected drive cannot be included in a complete backup. Migration reports missing items before copying.
Can it move everything to a new laptop?+
Migration makes a self-contained folder of copied media, Companion data and Serato recovery files. Restore that folder on the new Mac. Serato may need an import or Relocate Lost Files step; plugins, licences and macOS settings are separate.
Does the app identify every song?+
No. Recognition coverage and genre/key estimates vary. Results can need a correction, particularly for edits, crossovers and less widely catalogued tracks.
Where should I share beta feedback?+
Use our existing WhatsApp community. If you were invited by another DJ, ask them for the community link. There is no feedback form or account to create on this site.
What should I include in a beta report?+
Include Beta 9, your Mac model, macOS and Serato versions, steps to reproduce, expected behaviour and what happened. Leave out licence keys, private paths, credentials and music files.